Returns & Exchanges

Due to the perishable nature of our artisanal pastries and cakes, we are unable to accept physical returns. However, if your order arrives damaged or incorrect, we are committed to making it right through a replacement or refund.

Return Process

• 1.
  Document the Issue

  Take clear photos of the shipping box, the internal packaging, and the product damage or discrepancy within 24 hours of delivery.

• 2.
  Contact Customer Support

  Email our Guest Service team at [email protected] with your order number and the attached photographic evidence.

• 3.
  Internal Review

  Our quality assurance team will review your claim to determine if the damage occurred during transit or handling within 1-2 business days.

• 4.
  Resolution Process

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement order at no additional cost to you.